Have a question? We have all the answers, including security concerns, pricing and payment questions, free trial inquiries, and browser compatibility
We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art hosting server is hosted and managed by Amazon Web Services. You can read more about our security practices here.
No. Because Neo is web-based, your data is backed up automatically
We recommend that you have at least one or two devices, such as tablets on a wireless data plan, to use as backup in case your internet connection is lost.
You subscribe for the service and pay monthly by credit card based on the number of doctors and practice locations.
Not to worry, your system will keep working, but we will notify you and help you to change pricing tiers.
Neo pricing is structured to capture part-time or relief veterinarians. We offer flexibility for your practice while keeping your costs low.
No. Our subscription model is built to be fair and flexible for the number of doctors in your practice. In addition, it makes it possible for you to track usage by doctor and helps us support Neo effectively.
We accept payment via credit cards only (Visa, Mastercard, Discover and American Express).
We recommend that you download and use the latest version of Google Chrome (it’s free).
If you have any other questions for us about IDEXX Neo, please contact us.