Free initial setup with a 2-year commitment ($2,900 without commitment). Data conversion fee may apply based on your current software.
Your monthly subscription package will include all of the following features:
- All features included
- Automatic upgrades
- Two-way diagnostic integration with IDEXX Reference Laboratories and IDEXX In-house Analyzers powered by VetConnect PLUS
- Virtual built-in training with guided setup
- Unlimited real-time chat and email support. Neo Care Plus phone support package is available to be added separately.
IDEXX Neo Care Plus
For customers looking for additional customer support offerings, we recommend subscribing to Neo Care Plus. The Neo Care Plus package is available in addition to real-time chat and email support and offers unlimited access to the IDEXX Customer Support phone center. We strongly suggest that you subscribe to Neo Care Plus at the same time you originally subscribe to Neo. A six month commitment is required. Neo Care Plus includes:
- Unlimited phone support
- 10% off office supplies including prescription labels and vials, reminder and sympathy cards, tote bags, and pet memorials purchased through IDEXX
- Exclusive access to webinars with in-depth product training for CE credit, including live Q&A with a Neo expert
Coverage: Mon – Fri 6:30 a.m. to 8:00 p.m. CST; Sat 7 a.m. to 4 p.m. CST
Neo Care Plus is priced at $99 per month, per location. To subscribe to Neo Care Plus, please contact us at 888-IDEXX-NEO.